
Frequently asked questions
A Boutique Where Style Meets Scent
Welcome to the Velvet experience. Below you will find answers to some of our most commonly asked questions. If you still need help, don’t hesitate to contact us.
What is Brass Velvet trading co. and what do you sell?
Brass Velvet Trading Co. is a story-driven lifestyle boutique in Billings, Montana offering an immersive fusion of fashion, fragrance, and design. We specialize in artisan-made perfumes and colognes, clothing, jewelry, accessories and home decor for those who crave rare finds with soul.
Do you carry products for both men and women?
Yes. We curate a wide range of apparel, personal care, and fragrance options for both men and women including signature unisex scents.
What does Brass alchemy mean?
Brass Alchemy is our in-house (and soon to be mobile) scent bar. You can create your own customized personal and/or home fragrance. You can choose from an oil roller fragrance or an alcohol-based spray fragrance. For the home, we offer DIY reed diffusers, room sprays and we are mulling over an idea for candle pouring.
We will also be offering our own in-house fragrance collection which is a line of small-batch, hand-blended perfumes and oils created to stir memory, mood and magic.
Do you offer shipping and where do you ship to?
Yes! We ship nationwide across the U.S. All orders are processed within 1-3 business days.
We also offer local pickup for customers in the Billings, MT area.
How long will it take to receive my order?
Once your order is processed, most shipments arrive within 3-5 business days depending on your location and selected shipping method.
What is your return and exchange policy?
We offer returns on most unworn, unused items within 14 days of purchase. Custom fragrances, candles, incense, fragrances, body products and food products are final sale items.
Can I return in-store items online or vice versa?
At this time, instore purchases must be returned in-store. Online purchases can be returned by mail or in person.
Do you offer custom gifting options?
We offer custom giftbox options. You select the items you would like to include in the giftbox, we will quote you a price (products are offered with a discount), if accepted, we will create the giftbox for you.
Can I book a private shopping appointment or Party?
Yes! Whether you are planning a girls’ night out, birthday, or just want the boutique to yourself, we offer personalized experiences. Contact us to schedule your private appointment.
Do you host pop-up events or workshops?
Yes! From seasonal markets to perfume-making sessions, and themed events, we love creating immersive experiences. Check out our Happenings Page or follow us on Instagram @brassvelvettradinco for upcoming happenings.